Help & Advice
Welcome to Help & Advice, please select from the menu on the left hand side or below to find the answers to your questions.
 | Winter Tips and AdviceTo help you prepare for any cold snaps this year, local plumbing expert David Taylor has put together his top tips for survivng the cold winter months.
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 | Common Winter EnquiriesDuring periods of very cold weather we occasionally receive enquiries from customers whose boilers do not appear to be working. This section contains useful information on a range of common winter enquiries.
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 | Energy Saving TipsEnergy saving measures from Phoenix mascot Wally the Waster helping you save energy and money around your home, as well as cut your carbon footprint.
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 | Gas SuppliersList of Domestic and Commercial Gas Supply Companies currently operating within the Phoenix Natural gas licence area.
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 | Health & SafetyNatural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency.
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 | ComplaintsFirst class customer service is vital to us. However, sometimes we make mistakes. If we fail to offer excellent customer service, we try to fix the problem and make sure it does not happen again. If you have a complaint please let us know. |