The Codes of Practice charter aims to inform natural gas customers on the range of support services available from Phoenix Natural Gas.
The codes have been developed in consultation with the Northern Ireland Authority for Utility Regulation (NIAUR) and the Consumer Council of Northern Ireland (CCNI) and we value their input.
These codes of practice are here to make sure our product and services meet the needs of natural gas customers.
Our Service Charter consists of three simple guides, these are:
1. Using gas efficiently in your home
We promise to offer you the best advice possible to help you maximise energy efficiency in your home and reduce your energy bills.
2. Using gas efficiently in your business
We promise to advise you on how to maximise energy efficiency in your business to help reduce your energy bills.
If you are unhappy with any aspect of our customer service we promise to deal with your complaint efficiently and effectively and within agreed timescales. If you remain unhappy with the service we provide, we promise to advise you how to take your complaint further.